Our company culture is based on the following bakers dozen of beliefs and values.

1. The Finale Mission. We passionately embrace The Finale Mission: To be the universally recognized brand of super-premium desserts.
2. The Finale Pledge. We pledge to create sensational dessert experiences for each and every customer.
3. Team Member Just Desserves. We ensure team members always receive their just desserves.
4. Customer Just Desserves. We ensure our customers always receive their just desserves.
5. Code of Conduct. We promise to uphold our Code of Conduct.
6. Customer Loyalty. We will do whatever it takes to inspire customers to be loyal to Finale.
7. Team Member Unity. We believe in camaraderie, solidarity, and loyalty among team members.
8. Communication. We encourage open, honest, and frequent communication.
9. Education. We are dedicated to continuously educating ourselves and our customers.
10. Empowerment. We are empowered to act in the best interests of our customers and Finale.
11. Opportunity. We view mistakes as opportunities.
12. Potential. We build processes and systems that allow our team members to achieve their greatest potential.
13. Resources. We are committed to protecting the human and physical resources of Finale.

To be the universally recognized brand of super-premium desserts.

We create sensational dessert experiences.

Team members have every right to expect:

1. A clean, safe work environment
2. The proper training and tools to do their job well
3. Rewards and recognition for doing their job well
4. Teammates who arrive on time and work hard every day
5. Teammates who help each other get their job done and solve problems
6. Managers who are professional, dependable, knowledgeable, fair, and forthright

Customers have every right to expect:

1. Premium quality food and beverages that "knock-your-socks-off"
2. Accommodating, sincere, courteous, attentive, and accurate service
3. A clean, safe, comfortable, and upscale atmosphere
4. A sensational dessert experience

As ambassadors of The Finale Mission, we expect each other to follow this Code of Conduct at all times:

1. We choose to have a positive attitude.
2. We follow the Golden Rule: "Do unto others as you would have done unto you."
3. We speak & act with honesty, integrity, sincerity, professionalism, respect, & courtesy.
4. We take great pride in our own appearance, and the appearance of our facilities.
5. We care about the environment and do our part to protect and preserve it.
6. We strike the right balance between working hard and having fun.
7. We care deeply about the personal well-being of our teammates.
8. We give and receive feedback in a positive, constructive way.
9. We trust that others are acting with the best of intentions.
10. We welcome diversity, and we are open to new ideas.
11. We are contributing members of the community.